Your privacy choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

How do I place an order?

Just add your favorite items to your cart, click the cart icon, and follow the steps to checkout. You can check out as a guest or create an account for faster shopping next time.

Can I track my order?

Yes! Once your order ships, you'll get a tracking email. You can also log into your KELINA account anytime to view your order status.

Can I make changes to my order?

We process orders quickly, so we can’t make changes once it's shipped. If you need to cancel, email us ASAP—we’ll do our best to help.

Do you ship internationally?

We're currently shipping within the U.S. only—but stay tuned, international shipping is coming soon!

How long does delivery take?

Standard shipping usually takes 7–15 business days. Express options are faster. For more, check out our Shipping Info page.

What payment methods do you accept?

We accept Visa, MasterCard, and more. Just make sure your billing info matches your card to avoid delays.

What if my payment failed?

Double-check your details and contact your bank if needed. Still not working? Reach out to us and we’ll help troubleshoot.

What’s your return policy?

You have 30 days from receiving your order to request a return. Items must be unworn and in original condition. Check our Return Policy page for more details.

Can I exchange an item?

We currently don’t offer direct exchanges. Simply return the item and place a new order for the size or color you want.

My package says delivered, but I didn’t get it—what should I do?

First, check around your property and with neighbors. Still nothing? Contact the courier directly or reach out to us and we’ll help sort it out.