Shipping policy

Shipping Policy

Thank you for shopping with KELINA. We’re dedicated to providing you with a smooth and enjoyable shopping experience, including reliable and timely shipping. Please review our shipping policy before placing your order.

1. Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).

  • You will receive a confirmation email with tracking details once your order ships.

  • Processing times may be longer during peak seasons or due to unforeseen circumstances.

2. Shipping Methods & Delivery Times

  • Standard Shipping (U.S.): 7–14 business days.

  • Standard International Shipping: 6–12 business days (varies by location). 
    International Locations Include:
    France, Malaysia, Netherlands, Lithuania, Hungary, Sweden, Canada, United Kingdom, Greece, France,

  • We currently do not offer express shipping to keep our shipping process simple and reliable.

  • Delivery times are estimates and may be affected by factors outside our control (customs, weather, carrier delays).

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location.

  • Standard shipping costs $7.99 for orders under $49.99.

  • Free standard shipping is available for orders of $49.99 or more.

  • International orders may be subject to customs fees, duties, or taxes — these are the responsibility of the customer.

4. Tracking Your Order

  • Once your order ships, you’ll receive a tracking number via email.

  • You can track your package using the link provided or through the "Track Order" section on our website.

5. Lost or Delayed Shipments

  • If your package is delayed beyond the expected delivery time, please first check with the carrier for updates.

  • If your package is lost in transit, contact us at info@thekelina.com. We’ll work with you to resolve the issue.

  • KELINA is not responsible for lost or stolen packages once marked as delivered by the carrier.

6. Address & Order Changes

  • Please double-check your shipping address before completing checkout.

  • Once your order is processed, changes or cancellations may not be possible.

7. Contact Us

If you have any questions about our shipping policy, please reach out:
📧 info@thekelina.com

Thank you for choosing KELINA! We appreciate your support and look forward to serving you.