Return and Refund Policy

Return and Refund Policy

Thank you for shopping at KELINA. We are committed to providing you with high-quality products and an exceptional shopping experience. If you are not entirely satisfied with your purchase, we're here to help.

Returns

1. Eligibility for Returns:

   • Items must be returned within 30 days of the purchase date.
   • To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it.
   • Items must be returned in their original packaging with all tags and labels attached.

2. Non-Returnable Items:

   • Sale or clearance items.
   • Gift cards.
   • Intimate apparel or items marked as final sale.

3. Return Process:

   • To initiate a return, please email us at info@thekelina.com with your order number and reason for the return.
   • Once your return is approved, we will provide you with a return shipping label and instructions.

4. Return Shipping:

   • The cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., wrong or defective item).

Refunds

1. Processing Refunds:

   • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
   • If your return is approved, we will initiate a refund to your original method of payment.
   • Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.

2. Partial Refunds:

   • In some cases, only partial refunds may be granted (e.g., items not returned in original condition, damaged, or missing parts).

Exchanges

1. Exchange Policy:
   • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

Damaged or Defective Items

1. Reporting Issues:
   • If you receive a damaged or defective item, please contact us at info@thekelina.com within 7 days of receiving your order.
   • Provide your order number and photos of the damaged or defective item for a resolution.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

• Email: info@thekelina.com
  

We value your satisfaction and strive to make your shopping experience seamless and enjoyable. Thank you for choosing KELINA!